July Jones Style Studio Shipping & Returns

Shipping

We endeavour to dispatch online orders within two business days of receiving the order. All deliveries will be sent via standard Australia Parcel Post which is free within Australia on all purchases over $100.00.

Returns

We are confident at July Jones Style Studio that you will be happy with your purchase. If for any reason you are not satisfied, please contact us and we will endeavour to resolve any concerns. Items can be returned for an exchange within 14 days from the payment date.

To begin the return/exchange process please contact Janice at info@julyjones.com.au for a return authorisation number.

July Jones Style Studio does not provide a refund or cancel orders once payment has been made, however we will issue a credit note to the same value of the original purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it and with original packaging, unworn, unwashed with swing tags attached.

You are responsible for arranging and paying for return shipping. We cannot guarantee a specific time period for your exchange due to various factors beyond our control.

All returns remain your responsibility until received by July Jones Style Studio. When shipping your item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please ensure your name, email address and phone number are included in your package.

What should I do if I believe my purchase is faulty?

If you believe you have received a faulty item from us please email info@julyjones.com.au and quote your order number and describe the item and the fault, attaching photos of the flaw if possible. 

Where the flaw can be repaired, we are within our rights to repair the item / send back to the manufacturer for repair and return it to you, before we offer exchange or refund. 

We will always do our best to come to a reasonable compromise and work with you towards a positive resolution between you, us and the manufacturer.

Please see this page for information on your Consumer Rights under Australian law.

Please note we can only accept returns on items originally purchased from July Jones Style Studio.